Unfortunately we cannot make a refund on purchased goods unless the item or product has been damaged.

Installing the item or damaging the product or its packaging renders the item unfit for resale and as such can not be returned.

You accept that by installing or damaging the product or its packaging the item can not be returned.


Damaged Deliveries

Every effort is made when packaging your purchases for delivery to ensure they arrive undamaged but unfortunately sometimes accidents happen with courier companies.

Please ensure that all deliveries are checked on arrival and any damage noted on the delivery note with the courier driver. If this isn’t possible please sign the delivery note “unchecked”. Failure to do this many result in an issue gaining a replacement item.

All damaged deliveries must be reported immediately to CyprusKoi Ltd and no later than 24 hours from the delivery date or unfortunately product damage claims can not be accepted.

To report a damaged item simply fill out the damaged deliveries form with a brief explanation of the damage. Please attach at least two photographs or a short video clearly showing the damage and await our response which will take no longer than 48 hrs.